For safety reasons, we do not accept physical product returns.

Please do not send products to our business address, registered-agent address, or any other address unless we specifically instruct you in writing.

If your order arrives damaged, incorrect, or defective, contact us within 72 hours after delivery using our online contact form or by emailing info@goodgoodganjashop.com.

Include your order number, a short description of the issue, and clear photos of the item, packaging, product label, and batch number where available.

For a malfunction that photos cannot show, we may request a short video or another reasonable way to document the issue.

Do not use a damaged or leaking item to demonstrate a defect.

After review, verified damaged, incorrect, or defective items will be replaced promptly. We may ask for additional information reasonably needed to review the issue.

The 72-hour reporting window is our standard support window for visible shipping or order issues. It does not limit any rights that may apply under applicable law.